• Fill out a subject – name of the topic or problem to which the email relates
• Don’t forget to address the person formally inside the email body.
• „Add Cc“ in case you want to send a copy to one’s address; „Add Bcc“ for a blind carbon copy.
• Be brief and specific – send a maximum of around 25 lines, include the most important part in the first paragraph.
• If necessary, „Add Attachment“– always mention in the text that you are attaching a file.
• Formal closing (Best Regards etc.) + signature – for setting up an automatic signature, please see the following slide.
• Reply – if your previous issue has not been resolved, it’s a good idea to write an email in the reply, not a new message.